Privacy Policy

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Last updated: 21/10/25Mantra Homes (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.mantra-homes.co.uk or engage with our construction and property maintenance services.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal details: name, email address, phone number, and postal address.
• Project details: property information, service requests, job specifications, and project notes.
• Technical information: IP address, browser type, operating system, and how you use our website (via cookies and analytics).
• Communication records: messages and correspondence through our website, email, or phone.
• On-site information: photos, videos, or notes taken during property visits for inspection, maintenance, or quality assurance purposes.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries, quotes, and maintenance requests.
• Manage, deliver, and monitor construction or maintenance projects.
• Schedule and coordinate site visits or repairs.
• Send invoices, updates, and service reminders.
• Improve our website, customer experience, and operational efficiency.
• Comply with legal or regulatory obligations.

We will only process your data where we have a lawful basis to do so — typically to fulfil a contract, with your consent, or to meet legal obligations.

3. Site Visits, Photography, and CCTV

During site visits, inspections, or maintenance works, our team may collect visual or written records (such as photographs or videos) for:

• Assessing property condition and verifying completed work.
• Quality control and health & safety documentation.
• Providing updates or evidence to clients.

If CCTV is in use on our sites or within managed properties, it operates for the purposes of safety, security, and preventing unauthorised access. Recorded footage is stored securely and retained only as long as necessary for these purposes.

4. How We Share Your Information

We may share your data with:

• Trusted contractors, engineers, or suppliers working on your project.
• IT, marketing, and administrative service providers who help operate our systems.
• Legal or regulatory bodies when required by law.

We never sell or rent your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

6. Data Security

We use appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. While we take all reasonable steps to safeguard your data, no system is completely secure, and online data transmission carries inherent risks.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or outdated data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time (where applicable).
• Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site performance. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Mantra Homes
Email: info@mantra-homes.co.uk
Phone: 0208 798 2615
Address: Unit 13 Bourne Court, Southend Road, Woodford Green, IG8 8HD
Website: www.mantra-homes.co.ukIf you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.