Mantra Homes – Terms and Conditions
Last updated: 21/10/25
Welcome to Mantra Homes UK (“we”, “our”, or “us”). These Terms and Conditions govern all quotations, proposed works, and any services provided by Mantra Homes UK to the client (“you”, “the client”). By requesting, accepting, or proceeding with a quotation, you acknowledge that you have read, understood, and agreed to the following terms.
1. Quote Overview
This quotation, along with these Terms and Conditions, outlines the general expectations, responsibilities, and considerations for the proposed works.
It does not constitute a legally binding agreement but serves to clarify the basis upon which the quotation is prepared.
A formal contract will be issued before any works commence, specifying the detailed scope, payment terms, and legal obligations of both parties.
2. Value Added Tax (VAT)
All prices quoted are exclusive of VAT, unless otherwise stated.
A 20% VAT charge will be applied in accordance with current UK tax regulations. Should the VAT rate change prior to the completion of the works, the applicable rate at the time of invoicing will apply.
3. Estimated Timeline
We will advise on an estimated project duration based on our current availability, the nature of the works, and material supply times.
Please note that timelines are indicative only and may be subject to change due to circumstances beyond our control, including but not limited to:
We will communicate any anticipated delays as soon as reasonably possible.
4. Payment Structure
Each quotation includes an indicative payment schedule.
Typically:
The precise payment terms, amounts, and schedule will be set out in the formal agreement.
Failure to make payments as agreed may result in suspension of works until outstanding balances are cleared.
5. Client Responsibilities
To help keep your project on track, please ensure that:
Delays or additional costs resulting from lack of access, late decisions, or withheld information may be chargeable.
6. Health & Safety
For the safety of all parties:
7. Quality Assurance
Mantra Homes is committed to delivering a high standard of workmanship using experienced tradespeople and quality materials.
Before handover, clients will have the opportunity to inspect the completed works to confirm satisfaction.
Any minor snags or touch-ups will be completed promptly.
8. Defects Liability (if proceeding)
If the project proceeds to completion under a formal contract, a 12-month Defects Liability Period applies from the date of practical completion.
During this period, we will repair or make good any defects arising from our workmanship or materials supplied by us, excluding:
All rectifications will be scheduled within a reasonable time frame.
9. Structural Warranty (where applicable)
Depending on the project type and scope, structural warranties of 1, 5, or 10 years may be provided for key structural elements such as:
Non-structural elements may carry manufacturer warranties for materials, appliances, or fixtures.
All warranties are void if works are altered by others without prior written consent.
10. Variations and Changes
If you wish to make changes to the quoted works:
11. Validity of Quotation
This quotation is valid for 30 days from the date of issue, unless otherwise stated.
If you choose to proceed, we will prepare a formal agreement outlining:
12. Feedback and Complaints
We value open communication and take all feedback seriously.
If you have any concerns during or after your project, please contact us at:📧 info@mantra-homes.co.uk Complaints must be submitted within 14 days of project completion to be considered.
We aim to acknowledge all complaints within 5 business days and resolve them promptly and professionally.
13. Limitation of Liability
Mantra Homes will not be liable for:
Our total liability shall not exceed the total amount paid under the relevant contract.
14. Force Majeure
We shall not be held responsible for failure or delay in performing our obligations where such failure results from causes beyond our reasonable control, including natural disasters, strikes, material shortages, or acts of government.
15. Governing Law
These Terms and any future agreement between the Client and Mantra Homes shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Next Steps
Upon your approval of this proposal, you authorise Mantra Homes UK to:
17. Contact:
Mantra Homes
Unit 13 Bourne Court
Southend Road
Woodford Green
IG8 8HD
0208 798 2615
